Frequently Asked Questions

Everything you need to know about our premium water filtration systems.

How often do I need to replace my water filters?

For optimal performance, pre-filters should be replaced every 6 to 12 months, while the reverse osmosis membrane and post-carbon filter typically last between 2 to 4 years depending on your water quality and usage.

Do you offer free shipping on water filtration systems?

Yes, we offer free standard shipping on all complete reverse osmosis systems and orders over $99 within the contiguous United States.

Can I install the filtration system myself?

Absolutely. Our systems are designed for DIY installation and come with a comprehensive instruction manual, color-coded tubing, and access to online installation videos to guide you through the process.

What is your return policy for unused products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the unused system in its original packaging for a full refund, minus shipping costs.

Are APEC Water systems certified for safety?

Yes, our systems use high-quality components that are WQA certified or meet NSF/ANSI standards to ensure you receive the cleanest and safest drinking water possible.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm financing.